You know it’s time to outsource, but you’re worried. It only takes one bad experience at a critical time – and you’re in hot water! So above all else, you need to protect your stellar service record!
At Canvas IT, we’ve made it our mission to surpass expectations with premium outsourced services where every project, every interaction, and every call advances your “Service Brand”, cultivates your reputation of quality, and cultivates your trust in our ability to do the job just as you would.
Not all businesses are the same, in fact what is operation-critical to one, may have no bearing at all on another. We take the time to understand your workflow and what is necessary for your business to run smoothly. Because supporting that workflow is operation-critical for us.
Keeping IT positions filled can be a challenge. For us, it is critical. IT service is our core business, our people are our strength, and ensuring resource continuity is vital to our vision to instill confidence. We know that language challenges and can create barriers and enhance frustration, at what is already a time of need. That’s why we use only talent that is domestic to the caller, eliminating unnecessary delays and reducing obstacles for fast and efficient issue resolution.
We see ourselves as an extension of your team,so providing the quality service you would is operation-critical for us. We are solution focused first, solving end user problems in a fast, courteous and efficient manner, every time.
Just as no two companies are the same, they generally don’t use the same software and hardware solutions. We learn your solutions — no matter how specialized, customized, or dated — we are prepared to support them.
We evaluate every escalated incident to reduce gaps in our knowledge and continually increase Tier 1 resolutions.