Why Do I Need IT Support?

Why Do I Need IT Support?

In this digital age, IT is the backbone of most businesses. By maintaining good IT support, you can keep your business running efficiently, communicate with clients, perform marketing, and more. If your business is a Ferrari, failing to invest in your IT is like driving with flat tires.

Many factors go into making a successful business, but we have seen that IT can make or break a company. With the ever-shifting technological landscape, it is imperative for companies to stay abreast of all new technological developments in the market, and to use the ones that are relevant and best for the business as effectively as possible to achieve the business objectives.

Some signs that a company may need IT support

Unfortunately, it can take some time for most companies to come to grips with the fact that they have an IT problem. Many assume it’s a temporary issue, without realizing that their IT support is in dire straits.

The classical signs of an IT support deficiency include staff shortages or staff turnover, combined with increased workloads and increasing delays in request responses.

Some companies struggle to scale their operations. This is also sign that they may not have sufficient IT support to make the transition to the next level. At uncertain times, when the budget may be limited or unclear, it can be useful to use outsourced IT support, such as the robust service provided by Canvas IT.

Why choose CanvasIT over another outsourced IT company?

When looking for IT support, the most important issues are reliability and adaptability. We know this and have made CanvasIT a market leader in IT support.

We use a diverse workforce possessing a range of specializations, which means that we can work as a team, with a myriad of operating systems, drawing on a great pool of expert knowledge.

We are experts at optimizing, organizing or reorganizing IT support for their partners. We’re flexible, adapting our modus operandi to deal with any IT eventuality, 24/7/365.

And we work with our clients as partners. We deliver solutions that are custom tailored to your needs. Our goal is to boost the success of your business, so we take our commitment to your business seriously.

How does CanvasIT give clients the highest quality services?

At CanvasIT, we prioritize maintaining a technological edge in IT support. We are constantly training our staff and hire specialists from various backgrounds to get a diverse and multifunctional workforce.

We go to great lengths to keep our employees current on any new technologies, with seminars and cross training. We always aim to improve our agents’ knowledge and soft skills so that they can serve you better.

In addition, CanvasIT maintains close personal relationships with clients. We’ll appoint primary agents to each account. The moment an issue appears, someone current on your company’s systems and organization can jump right in, identify, and solve the issue without delay.

Our white glove treatment, reliability, and expertise set us apart from other outsourced IT offerings. Get in touch today for an obligation-free chat to learn more about how we can streamline your business and help you refocus on your primary objectives.

Micah Laughlin
mlaughlin@canvasit.com

Micah Laughlin is the founder of Canvas IT and a leader in technology management services, supporting organizations of all sizes and helping them to thrive in spite of IT challenges and organizational changes. His first-hand experience with Service Desk Outsourcing companies led him to create a better way of doing IT outsourcing, the way he’d want it done. Today his philosophy carries on at Canvas IT as he creates a custom solution for each client just the way they’d want it done. Micah’s service desk management philosophy has supported dozens of growing businesses, adding value to the IT services they provide. Prior to founding Canvas IT, Micah spent more than 24 years managing IT operations – with 18 spent balancing the need for open, flexible systems with the restrictions of the highly-regulated healthcare industry.



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