The Challenges of Growing Your Business
Your company has seen excellent growth for several months and is on track for exceeding your sales goals for the year.
That’s great news! But not so fast.
Now, for the bad news: Your staff is working overtime and starting to feel burned-out. You know you need to hire additional employees, but it can take several weeks, or longer, to get the right people in place.
Training new employees will take even more resources from your already over-worked staff. And what if the company’s growth isn’t as sustainable as it looks right now? Hiring people only to downsize six months later is such a painful situation for all concerned. Is it worth taking the risk to hire more employees?
This scenario is a common one for growing companies. Leadership frequently struggles with the decision to add more support services simply out of fear that they may be jumping the gun.
But not hiring the right people can lead to increased customer dissatisfaction as levels of service drop. You can’t risk spreading your existing staff too thin. You also can’t risk high turn-over that comes with an overworked staff.
This will leave your company even more vulnerable and unable to adequately take care of your customers. Remember, the downturn in growth you were worried about? Not having adequate support could set that process in motion. So, take time to address your staffing needs.
The last thing you want to worry about is your customers having a bad experience due to a lack of support. So, don’t limit your options!
There is one more that may solve those concerns: hire a Managed Service Provider (MSP) to handle your support desk needs! This is a sure-fire way to guarantee your support desk needs are being handled in a timely and professional manner.
The MSP is able to work more efficiently, reduce call wait times and provide the quality of service your customers have come to expect. In fact, you should notice an increase in customer satisfaction as the support desk team monitors and enforces the key performance indicators (KPIs) that you have put into place.
Your internal team will gain renewed productivity as they can now focus their energies on their core competencies, which will directly relate to company innovation and growth.
Best of all, you can quickly scale your business up—or down—as needed. The MSP you are working with has the flexibility to meet your business needs, whether you are in a time of growth, or scaling back.
This will give your company the freedom to concentrate on your business objectives in a creative way, instead of being held back by too large of an investment in your human resources.
Isn’t it time you talked to CanvasIT about how we can help you grow your business?