Canvas IT assigns the right team at the right tier to ensure the right support desk staff is solving the right problems.
Canvas IT prioritizes every service request through a ticketing triage system ensuring every customer is properly escalated to their specific support desk technician or team.
Canvas IT masters the platforms and applications your business uses and designs a support desk built for maximum efficiency.
Canvas IT consistently works to perfect the experience and represent your brand with integrity. We align our service around your specific needs to ensure a white glove experience for your clients.
Our team provides a diverse support desk offering tailored to your customers and the way you do business. We develop our knowledge base for support around your areas of growth, allowing CanvasIT to stay ahead of the curve. We understand loss in productivity has compounding effects, this is why CanvasIT is uniquely positioned to offer all our clients guaranteed domestic support.
Our application knowledge base is continuously being updated and refined around the solutions that matter to your business. This allows our team to support traditional IT applications, expansive cloud-based platforms, industry specific and proprietary company software. Additionally, CanvasIT goes one step further by supporting solutions for more than just your IT department, we also support business solutions for departments like marketing and operations.
Applications we support include:
IT Call Coverage, Prioritization and Escalation
After acquiring an amalgamation of technologies and experiencing rapid growth, many organizations find themselves in a technical support bind. CanvasIT has developed an organized ticketing triage that weighs your requests and connects you with your specific team. It is a simple way to make sure that every call is answered by a live, experienced technical analyst. From the first point of contact, each call is properly triaged and escalated to the appropriate person or group.
Customer Care Services is the critical link between your customers and CanvasIT. Every interaction defines the customer relationship and makes or
breaks customer loyalty .