As the CIO of a large hospital corporation responsible for more than 100 hospitals across 43 states, I found myself continually disillusioned by my experiences outsourcing overflow IT services to outside vendors. Given the “make or break” complexities of operating IT services in highly-regulated, critically-demanding, 24/7 environment, I was never completely confident that our reputation of “exceptional experience” was being upheld to the same level of scrutiny that my team and I demanded… After all, it only takes one unanswered call or unresolved issue at a critical time to create overall distrust in IT.
To be fair, most outsourcing need is born of excessive volume and most IT outsourcing companies are modeled to serve that need – it’s all about the numbers. However, I needed more than just quantity, I needed quality. Think about it, when it comes to healthcare prompt issue resolution is important, but getting it right is critical. I knew that Healthcare couldn’t be the only environment with the same need for outsourced services focused on Quality Problem Resolution.
So in 2010, I founded Canvas IT. Like many outsourcing companies Canvas IT offers a proven centralized IT service & support model that maximizes efficiencies, and meets our clients’ SLA metrics. Yet, at Canvas IT, we walk that extra mile with my promise to you (a fellow CIO) to deliver an “Exceptional Experience.” Because I want every Canvas IT client to rest assured knowing that their reputation and the IT infrastructure and services that support their businesses are safe in our hands.
To instill confidence with every interaction.
To surpass expectation by offering premium outsourced IT services where every project, every interaction, and every call advances our clients’ “IT service brand” and cultivates their quality reputation through our “exceptional experience” (E2) promise.
Micah Laughlin is the founder of Canvas IT and a leader in technology management services, supporting organizations of all sizes and helping them to thrive in spite of IT challenges and organizational changes. His first-hand experience with Service Desk Outsourcing companies led him to create a better way of doing IT outsourcing, the way he’d want it done. Today his philosophy carries on at Canvas IT as he creates a custom solution for each client just the way they’d want it done. Micah’s service desk management philosophy has supported dozens of growing businesses, adding value to the IT services they provide. Prior to founding Canvas IT, Micah spent more than 24 years managing IT operations – with 18 spent balancing the need for open, flexible systems with the restrictions of the highly-regulated healthcare industry.
I am a proud representative of the great peach state, which makes me a “Georgia Peach” and started my career as a Quality Assurance Analyst. In this role I was responsible for listening to calls and providing real time feedback to both incident managers and technicians based on their soft skills and overall knowledge. I am a fraternal twin (he’s 2 minutes older) and I love love love to travel which is great because not only do I travel for pleasure I also travel for work. My love for travel is tied with my love for museums – in fact, I make it a goal of mine to visit a museum in every city I travel to. Traveling for work has given me the opportunity to work with a very diverse group of people (both internal and external) from all walks of life with a wide range of skill sets! Everyone at Canvas has contributed to my career growth (no role is too big or too little) whether it be through a simple conversation in the break room, collaborative project meetings or a one on one. These days I’m super excited about the future of women! Women have and still are making history in their respective fields and doing groundbreaking work, it’s pretty inspiring.
Dorian Nimmons moved to Atlanta after 10 years in the United States Air Force. He received his Master’s Degree in Business Management from The Georgia Institute of Technology and proceeded to work in the Customer Service and Information Technology field, assuring delight on every client touchpoint. Passionate about good food and sports, Atlanta was a natural fit. With the desire to be great, Dorian joined the CanvasIT Team to head the Operations Group in 2013. In his free time, Dorian loves golf, bowling and fine dining. Grateful for an amazing group of mentors, Dorian makes sure all new employees are coached and mentored in a way that has helped shaped the CanvasIT Culture.