At Canvas IT, our mission is to surpass expectation with premium outsourced IT services where every project, every interaction, and every call advances our clients’ “IT service brand” and cultivates their quality reputation through our “Exceptional Experience” (E2) guarantee.
As the CIO of a large hospital corporation responsible for more than 100 hospitals across 43 states, I found myself continually disillusioned by my experiences outsourcing overflow IT services to outside vendors. Given the “make or break” complexities of operating IT services in highly-regulated, critically-demanding, 24/7 environment, I was never completely confident that our reputation of “exceptional experience” was being upheld to the same level of scrutiny that my team and I demanded… After all, it only takes one unanswered call or unresolved issue at a critical time to create overall distrust in IT.
To be fair, most outsourcing need is born of excessive volume and most IT outsourcing companies are modeled to serve that need – it’s all about the numbers. However, I needed more than just quantity, I needed quality. Think about it, when it comes to healthcare prompt issue resolution is important, but getting it right is critical. I knew that Healthcare couldn’t be the only environment with the same need for outsourced services focused on Quality Problem Resolution.
So in 2010, I founded Canvas IT. Like many outsourcing companies Canvas IT offers a proven centralized IT service & support model that maximizes efficiencies, and meets our clients’ SLA metrics. Yet, at Canvas IT, we walk that extra mile with my promise to you (a fellow CIO) to deliver an “Exceptional Experience.” Because I want every Canvas IT client to rest assured knowing that their reputation and the IT infrastructure and services that support their businesses are safe in our hands.
To instill confidence with every interaction.
To surpass expectation by offering premium outsourced IT services where every project, every interaction, and every call advances our clients’ “IT service brand” and cultivates their quality reputation through our “exceptional experience” (E2) promise.
Micah Laughlin is the founder of Canvas IT and a leader in technology management services, supporting organizations of all sizes and helping them to thrive in spite of IT challenges and organizational changes. His first-hand experience with Service Desk Outsourcing companies led him to create a better way of doing IT outsourcing, the way he’d want it done. Today his philosophy carries on at Canvas IT as he creates a custom solution for each client just the way they’d want it done. Micah’s service desk management philosophy has supported dozens of growing businesses, adding value to the IT services they provide. Prior to founding Canvas IT, Micah spent more than 24 years managing IT operations – with 18 spent balancing the need for open, flexible systems with the restrictions of the highly-regulated healthcare industry.
Courtney leads the Canvas IT service desk and serves as the principal liaison between Canvas IT and its valued clients. Courtney’s strong communication skills play a key role in her responsibility to build customer loyalty through outreach, positive interaction and continuous improvement of Canvas IT services. Courtney has a Master’s degree from Mercer University and a Bachelor’s degree in Psychology from Clark Atlanta University.
Dorian oversees all Service Desk operations at Canvas IT. Dorian is a champion for delivering quality and employing ITIL Best Practice Methodologies. He applies measurement of key metrics, including call experience ratings to ensure a continuous state of improvement. He holds a Master’s Degree in Business Management from the Georgia Institute of Technology and a bachelor’s degree from the University of South Carolina in Information Technology. Prior to joining Canvas IT, Dorian headed the Help Desk IT group at COVAD Communications and MCI Telecommunications, managing a team of over 400 Service Desk analysts. Dorian also served in the United States Air Force for over 10 years as a leader in the Healthcare field. Over the course of his career, Dorian has supported over 100,000 end users
Jonathan Stephan is responsible for new business development for Canvas IT. Working with customers, Jonathan designs the solutions and programs that best fit our customer’s needs, and helps them meet objectives. Jonathan brings 15 years of IT, Managed Service and Outsourcing experience to Canvas IT, having helped more than 100 Mid-Market and Enterprise customers streamline IT Service Desk Operations, gain ITIL maturity and deploy best of breed technologies.
Rochelle Gerber brings 19 years of vast operational and financial management experience to Canvas IT. Rochelle serves Canvas IT as a corporate controller. Having helped numerous companies navigate rapid growth strategies, her implementation knowledge across many industries make her an invaluable resource to Canvas IT, helping us keep our prices low for our clients.
Kelly is responsible for marketing programs and brand management at Canvas IT. Since 2002, Kelly has held key marketing and creative roles within B2B organizations. She strategically combines her marketing knowledge and creative skill set to build buyer relationships and improve the value marketing delivers.