How Outsourcing Brings Focus to Business

Companies frequently decide to utilize a managed service provider (MSP) for outsourcing their tech support needs when they see their IT department becoming overwhelmed with calls and pulled off-track from their projects.

That is certainly a strong reason to outsource. However, there is another benefit of outsourcing that isn’t mentioned as frequently but is even more important. 

Outsourcing allows your company to focus on growing the business and increasing revenue.

With an increased focus, expect to see the following changes occurring company-wide:

  • Core competencies are in alignment with company goals. Employees are your company’s largest expense and more importantly, your company’s most valuable asset. What that boils down to is your company’s productivity—and its profitability lies in the performance of its employees. It’s critical that employees are given goals that are in alignment with their core competencies, and that those goals are tied to the company’s overall strategic plan. This will allow your team members to see their role in the company in a larger context.
  • Increased efficiencies throughout the company. Outsourcing specific tasks allows your employees the opportunity to focus on their primary responsibilities. Once employees understand the business goals of your company and see the connection between their position and those goals, they become more engaged with their work. Their productivity increases as they focus on how to work smarter. They also take more personal pride in the work they do. The end result is higher productivity, less turnover, more engaged and happy employees, and higher profit margins for your company.
  • Companies are able to grow careers, not just have job-openings. With increased focus on the strategic goals of the company, your leadership team has the opportunity to analyze the long-term needs of the company and hire accordingly. Instead of hiring to fill an immediate need, leadership can put a plan in place to attract the right talent needed to continue to grow the company. By shifting the focus to building careers, your company can attract higher caliber candidates, who possess the right skill sets and personality for the role they will be filling and who will become invested in the success of your company. Employee retention will be high, and new talent is easily attracted when your company becomes known for its employee-centric culture.
  • Team members are engaged and excited about their work. Employees, who feel valued for their individual contributions to your company, become passionate about their work and are fully committed to the goals of the company. Employees with high engagement levels understand their purpose within the company, whether they are the janitor or a project leader. These employees will push themselves to find better ways of doing their work, will work more productively, and be personally committed to the success of the company.

It’s important to understand that the resources in every business are finite—human resources, time resources, and financial resources. By utilizing outsourcing services, you’re able to manage those resources more effectively. Working in partnership with a managed service provider will help you shift your focus from being “busy” to actual strategies for business growth and innovation. 

Micah Laughlin
mlaughlin@canvasit.com

Micah Laughlin is the founder of Canvas IT and a leader in technology management services, supporting organizations of all sizes and helping them to thrive in spite of IT challenges and organizational changes. His first-hand experience with Service Desk Outsourcing companies led him to create a better way of doing IT outsourcing, the way he’d want it done. Today his philosophy carries on at Canvas IT as he creates a custom solution for each client just the way they’d want it done. Micah’s service desk management philosophy has supported dozens of growing businesses, adding value to the IT services they provide. Prior to founding Canvas IT, Micah spent more than 24 years managing IT operations – with 18 spent balancing the need for open, flexible systems with the restrictions of the highly-regulated healthcare industry.



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