Three Reasons To Outsource
Outsourcing is more commonplace today than ever! Companies outsource IT services, accounting or other administrative services, and customer support desks....
Do What You Are Best At
Every company has its strengths. But just as we can’t individually be all things to all people, a company can’t...
Is Your Business Competitive?
The need to remain competitive in business frequently drives CEO’s to look for ways to reduce operating costs—and that can...
What’s The Big Deal About FCR?
When it comes to providing customer support, first-call resolution (FCR) is one of the most important metrics you want to...
AskIT: Mac vs Windows Platforms
Are you a Mac user living in a Windows world? CanvasIT's Laura Ingle explains how various Mac platforms translate on...
Retain Clients For Life
It’s often been said that it’s more expensive to attract new clients than it is to retain existing clients—depending on...
The Challenges of Growing Your Business
Your company has seen excellent growth for several months and is on track for exceeding your sales goals for the...
AskIT: Tier 1 vs Tier 2 Support
Matt Hardeman, Tier 2 Support for CanvasIT joins this edition of AskIT to explain the difference between Tier 1 and...
Perfecting The Customer Care Experience
Keeping IT support desk positions filled is challenging in an industry that is rapidly growing. Rather than finding the perfect person...
Five Keys To Finding Your Perfect Match
Choosing a Managed Service Provider (MSP) to handle your outsource needs is a lot like dating. There are so many potential...