by Micah Laughlin Three Reasons To Outsource Outsourcing is more commonplace today than ever! Companies outsource IT services, accounting or other administrative services, and customer support desks.... Share
by Micah Laughlin Do What You Are Best At Every company has its strengths. But just as we can’t individually be all things to all people, a company can’t... Share
by Micah Laughlin Is Your Business Competitive? The need to remain competitive in business frequently drives CEO’s to look for ways to reduce operating costs—and that can... Share
by Micah Laughlin What’s The Big Deal About FCR? When it comes to providing customer support, first-call resolution (FCR) is one of the most important metrics you want to... Share
by Micah Laughlin AskIT: Mac vs Windows Platforms Are you a Mac user living in a Windows world? CanvasIT's Laura Ingle explains how various Mac platforms translate on... Share
by Micah Laughlin Retain Clients For Life It’s often been said that it’s more expensive to attract new clients than it is to retain existing clients—depending on... Share
by Micah Laughlin The Challenges of Growing Your Business Your company has seen excellent growth for several months and is on track for exceeding your sales goals for the... Share
by Micah Laughlin AskIT: Tier 1 vs Tier 2 Support Matt Hardeman, Tier 2 Support for CanvasIT joins this edition of AskIT to explain the difference between Tier 1 and... Share
by Micah Laughlin Perfecting The Customer Care Experience Keeping IT support desk positions filled is challenging in an industry that is rapidly growing. Rather than finding the perfect person... Share
by Micah Laughlin Five Keys To Finding Your Perfect Match Choosing a Managed Service Provider (MSP) to handle your outsource needs is a lot like dating. There are so many potential... Share