The Challenges of Growing Your Business
Your company has seen excellent growth for several months and is on track for exceeding your sales goals for the...
AskIT: Tier 1 vs Tier 2 Support
Matt Hardeman, Tier 2 Support for CanvasIT joins this edition of AskIT to explain the difference between Tier 1 and...
Perfecting The Customer Care Experience
Keeping IT support desk positions filled is challenging in an industry that is rapidly growing. Rather than finding the perfect person...
Five Keys To Finding Your Perfect Match
Choosing a Managed Service Provider (MSP) to handle your outsource needs is a lot like dating. There are so many potential...
Taking The Mystery Out of Support Desk Terminology
Every industry contains buzz-words and terminology that explains its processes and procedures – but to outsiders, this terminology may be...
How Outsourcing Brings Focus to Business
Companies frequently decide to utilize a managed service provider (MSP) for outsourcing their tech support needs when they see their...
AskIT: Troubleshooting Email
Not receiving emails? DeMarcus Brownlee, Service Desk Technical Analyst at CanvasIT shares two, quick troubleshooting tips for a disconnected email...
Building A Team That Cares
To create a great team, you have to hire the right people for the job. Frequently IT support companies err...
AskIT: How to Effectively Use Video Conferencing
In this edition of AskIT, Quality and Compliance Manager Janay Douglas shares three ways CanvasIT effectively uses video conferencing: Weekly...
Getting The Right Help Right Now
A big frustration for customers with an IT problem is being put on hold for the umpteenth time or being...