Careers

At Canvas IT, we are always looking for talented employees to take on careers within our organization. Please review the job listings below for current openings and apply online.

Business Development Manager

Location: Atlanta, GA | Department: Sales | Type: Full Time | Min. Experience: Experienced

Business Development Manager

Are you a recent grad, or soon to graduate college student who wants a career in sales? Have you tried to get into IT sales but keep hearing that you need experience?

As a rapidly growing IT Managed Services firm, we are always looking for entry level sales talent.

If you are seeking a career in sales, have a massive work ethic and thick skin, and a desire to carve out your own niche, please email your resume to jstephan@canvasit.com

www.canvasit.com

Jonathan Stephan

VP of Business Development

Apply Now

Netsmart myAvatar Analyst

Location:  GA | Department: Health Care Integration | Type: Contracted to Full Time | Min. Experience: Experienced

Major Responsibilities

The Netsmart myAvatar EHR Analyst is responsible for the client design, installation, testing, and go-live support of the latest Netsmart technology innovation solutions that automate financial, clinical and management processes. The Analyst is the primary contact for the client’s solution build, testing, troubleshooting and issue management and will be expected to consult with the client about solution functionality.

As a new Canvas IT Analyst, you’ll be part of the Healthcare Integration team, a professional services and solutions firm that will help you develop the essential core skills to be relevant to clients and successful as a consultant.

Characteristics

  • Strong leadership and adaptability, with willingness to readily and voluntarily take ownership of highly challenging tasks and problems
  • Ability to maintain focus while handling multiple tasks and meeting deadlines
  • Thorough and analytical, with capability to apply logic to solve problems
  • Drive to overcome the most challenging or difficult obstacles and look for ways to improve results
  • Initiative to actively seek new knowledge and improve skills
  • Effective interpersonal skills with ability to collaborate and team with others
  • Excellent verbal and written communication skills together with a strong orientation towards customer service.
  • A passion for innovative ideas and the ability to understand and assimilate different points of view
  • Desire and aptitude to learn and teach technical concepts

Required

  • 2+ implementations with Netsmart EHR
  • myAvatar experience

Preferred

  • Clinical and/or Revenue Cycle experience
  • Government run healthcare/hospital experience

Apply Now

Quality Assurance Analyst

Location:  Atlanta, GA | Department: Service Desk | Type: Full Time | Min. Experience: Experienced

Our Service Desk is looking for a full-time QA Specialist to assist in our quality assurance process and conduct evaluations for quality standards/ compliance relating to the ITIL processes, and provide metrics to the leadership team to improve employee and company performance.

This position will be responsible for the following:

Monitor and evaluate calls and email communication using our internal scoring system in order to evaluate and ensure quality standards.

Maintain detailed records of QA evaluations and providing detailed evaluation results on a weekly/monthly basis to the leadership team.

Research escalated performance issues as needed and providing summarized details to the leadership team.

Provide technician coaching recommendations to the leadership team based on QA evaluation scores, trends, best practices and improvement opportunities identified while monitoring calls/emails.

Proactively making suggestions on ways to maximize the effectiveness of the QA process.

Assist in the creation and maintenance of various forms and documents relating to training and the QA process.

Identify areas of improvement for training; develop required quality/compliance training * Responsible for maintaining current internal and external SLA compliance and quality standards/changes related to call handling and call monitoring; communicate those standards/changes.

Other duties as assigned by Manager.

Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.

Uses quality monitoring data management system to compile and track performance at team and individual level.
Monitors email customer contacts.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.

Position Requirements

2+ years quality monitoring and reporting experience in an inbound and/or outbound help desk/customer service call center environment.

Knowledge / working experience with QA tools and applications (monitoring and observation platforms), as well as experience in benchmarking and calibration processes.

Excellent customer service skills.

ADVANCED computer skills (Windows, Word, Excel, PowerPoint, Outlook, IE)

Ability to prioritize multiple tasks are required.

Excellent communication and interpersonal skills

Comfortable in a fast-paced environment

Ability to work independently and proactively with good time management skills

Apply Now

Strategic Account Executive

Location:  National | Department: Sales | Type: Full Time | Min. Experience: Experienced

Canvas IT is a leader in Managed End User Support Solutions for organization of 500 – 2,500 IT users.

In order to continue our rapid growth, we have opened a role within our sales organization for an experienced, talented, driven Strategic Account Executive.

The ideal candidate will have the following background / qualifications

8-15 years of quota attainment in an Outside Business Development role with the IT / Services / Technology industry

A passion for Business Development within a small, rapidly growing sales environment

Ability to run an entire sales cycle (Prospecting through Contract Development and Negotiation)

It would be extremely nice to find a candidate who:

Holds an ITIL Foundations Certification

Has a deep understanding of IT Outsourcing and the associated economics

Understands the landscape of ITSM platforms

Has worked in the End User Computing / End User Support industry

The person in this role is primarily going to be hunting for End User Support outsourcing opportunities with a value of $25,000 – $50,000 monthly recurring revenue (typically either a 36 or 60 month contract), and will be expected to hit the ground running.  We are simply growing too quickly to train somebody in the nuances of IT Outsourcing, so there is amazing potential for somebody who brings the background with them.

For the right candidate, everything is negotiable.

Please send resume to jstephan@canvasit.com

Thanks

Jonathan Stephan

VP of Business Development

Apply Now

Tier 1 Technical Support Analyst

Location:  Alpharetta, GA | Department: Service Desk | Type: Full Time | Min. Experience: Mid Level

We’re looking for a full time Tier 1 Technical Support Analyst for our friendly, fast-growing company with a collaborative, team-focused culture. This position allows you to work from home 80% of the time. We take pride in doing our jobs well and helping our clients make the most of their technology. There are no arrogant techs here — we look for people who have not just the technical skills but also the communication ability to work well with clients no matter their level of tech-savvy.  We work  in the healthcare industry with hospitals and physician practices.  We strive to offer our customers service that is unparalleled in the technology industry.  Our goal is to resolve all issues as fast as possible with minimal interruption to the client.

In your role as a Technical Support Analyst, you will be responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks and vendor specific hardware and software. This will include both telephone and remote support using state-of-the-art managed services tools as well as occasional onsite support. The majority of our clients are running Windows/Windows Server/Small Business Server, although Mac skills are useful as well.

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. You are likely to perform work for many different clients in any given week, and it can be challenging to balance your time. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.

This is not a job for someone who wants to do the same thing from day to day – there is a lot of variety and a lot of opportunity. We enjoy our work and our clients, and we’d like to find someone who fits well within this culture.

Responsibilities

  • Diagnose and troubleshoot incoming client calls
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access
  • Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
  • Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
  • Maintain, implement, and troubleshoot executive staff issues locally and remotely providing consistent customer care to executive staff members
  • Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
  • Install, configure and troubleshoot desktop systems, workstations, network issues in a heterogeneous environment
  • Create and monitor help desk requests
  • Interact with customers on the phone
  • Troubleshoot and resolve standard PC support tasks
  • Install software
  • Monitor backups
  • Remediate viruses or malware

Qualifications

  • 2-5 years experience as a Helpdesk Support Technician
  • Healthcare industry experience a plus, working directly with clinicians a huge plus
  • Proven trouble shooting skills
  • Hands on experience with PCs and electronics
  • High School Diploma, College Degree Preferred
  • Computer certifications (A+, N+, CCNA, MCP) are preferred
  • Experience removing spyware/malware/adware and viruses
  • Experience providing remote support for users
  • Demonstrate a thorough working knowledge of Microsoft–based small business systems infrastructure
  • Skillful at analysis and troubleshooting of related systems components
  • Ability to establish priorities, work independently and proceed with objectives without supervision
  • Ability to develop/follow standard processes and complete documentation as needed
  • Ability to handle and resolve recurring problems, including escalation as needed when you require outside assistance
  • Ability to communicate well with clients, including clear explanations of complex technology issues
  • Installing/Administration/Maintenance
  • Desktops and laptops in a networked environment
  • Administer Microsoft Small Business Server/Exchange Server
  • AVG Virus Protection Software
  • Configure and setup BlackBerry, Windows Mobile Devices and iPhone
  • Preventive Maintenance: Monitor Servers for changes in Backup, Drive Space, etc.
  • Troubleshooting: PC Hardware Issues PC Software Issues Heavy Desktop Support Virus/Spyware Removal Mobile Devices (iPhone, BlackBerry, Windows Mobile Device)

Must-Have Soft Skills

  • GREAT attitude
  • Good communications
  • Strong work ethic
  • Dedication to our team
  • Ability to work independently
  • Ability to work evening and rotating on-call weekend shift
  • Exceptional customer service

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary depending on experience, and an extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Apply Now

System Engineer

Location:  GA | Type: Full Time | Min. Experience: Experienced

We’re looking for a full time Helpdesk Technician for our friendly, fast-growing company with a collaborative, team-focused culture. We strive to offer our customers service that is unparalleled in the technology industry.  Our goal is to resolve all issues as fast as possible with minimal interruption to the client. We take pride in doing our jobs well and helping our clients make the most of their technology. There are no arrogant techs here — we look for people who have not just the technical skills but also the communication ability to work well with clients and team members no matter their level of tech-savvy.  We work with clients in multiple industries but have a particular specialty in the healthcare industry with hospitals, physician practices and dental groups.

In your role as a System Engineer, you will be responsible for handling second level and third level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks and vendor specific hardware and software. This will include both telephone and remote support using state-of-the-art managed services tools as well as occasional onsite support. The majority of our clients are running Windows/Windows Server, although Mac skills are useful as well.  Successful candidates will be strong in network concepts, application concepts, and enterprise domain operations. Microsoft Windows and Server experience is a must with VPN and router experience a plus.

This position requires a high level of independence and strong client service skills. Organizational ability is important to keep track of all tasks, because the job requires a great deal of multi-tasking. You are likely to perform work for many different clients in any given week, and it can be challenging to balance your time. We also require accurate and timely tracking of client work, service calls, and related documentation including timesheets.

This is not a job for someone who wants to do the same thing from day to day – there is a lot of variety and a lot of opportunity. We enjoy our work and our clients, and we’d like to find someone who fits well within this culture.

Responsibilities

Diagnose and troubleshoot escalated client calls

Provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access

Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

Provide assistance concerning the use of computer hardware and software, including printing, installation, Microsoft Office, email, and operating systems

Maintain, implement, and troubleshoot executive staff issues locally and remotely providing consistent white-glove customer care to executive staff members

Provide day-to-day technical support to employees for network infrastructure and internal desktop and server systems software and hardware

Install, configure and troubleshoot desktop systems, workstations, servers, network issues in a heterogeneous environment

Create and monitor service desk escalated requests

Interact with customers on the phone

Deploy software and hardware and networking equipment

Monitor backups

Remediate viruses or malware

Qualifications

3-5 years experience as a System Engineer

Experience with mission critical 24/7 environments

Ability to establish priorities, work independently and proceed with objectives without supervision

Ability to develop/follow standard processes and complete documentation as needed

Ability to handle and resolve recurring problems, including escalation as needed when you require outside assistance

Ability to communicate well with clients, including clear explanations of complex technology issues

Advanced knowledge of Active Directory

Advanced knowledge of Windows Server Administration

Advanced knowledge of virtualization using HyperV & VMWare

Advanced knowledge of remote desktop and terminal services

Advanced knowledge of TCP/IP Administration

Advanced knowledge of DNS

Advanced knowledge supporting desktops and laptops in a networked environment

Knowledge of VPN

Knowledge of SQL Server

Knowledge of Exchange Server

Experience deploying and supporting Office 365

Experience with Anti Virus Systems Administration

Experience with Software Inventory Solutions and Change Management (ITIL)

Knowledge of SAN administration

Proven trouble shooting skills

College Degree Preferred

Computer certifications (A+, N+, CCNA, MCP) are preferred

Experience removing spyware/malware/adware and viruses

Experience providing remote support for users

Skillful at analysis and troubleshooting of related systems components

Ability to pass a pre-employment drug screen and background check required

Ability to work evening and weekends as particular projects or emergency issue require

Must-Have Soft Skills

GREAT attitude

Exceptional customer service

Team Spirit

Good communications

Strong work ethic

Dedication to our team

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary depending on experience, and an extensive benefits package including paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Apply Now

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