Canvas IT to partner with Cherwell Software

Strategic Relationship Addresses Growing Need for Combined Technology and Resources Outsourced Help-desk Solution


Canvas IT™, a custom boutique outsourced service desk solutions provider announced that it has entered into a strategic partnership with Cherwell, a global leader in IT service management and IT asset management. The partnership brings together two highly customer-centric solution providers to create a comprehensive solution for outsourced service desk operations that combines the leading ITSM platform with a customized IT services team for premium 24x7x365 coverage.

Micah Laughlin, CEO for Canvas IT commented, “We are thrilled to partner with the IT Service Management provider whose comprehensive technology solution enjoys a 98% customer retention rate further strengthening our customer-focused services offering.  We are now positioned as a leader not only with the best of IT help desk services, but with the best technology offering as well.”

Confirming the strength of the partnership, Peter Dunlap, Vice President of Partners and Alliances at Cherwell says, “The Cherwell-Canvas IT combination offers customers a modern IT service management solution with world-class service desk capabilities, rapid configuration and customization, and an outsourcing model for IT help desk services that provides choice, flexibility, and cost-savings.

About Canvas IT

Canvas IT is a premium outsourced IT service desk partner with both the expertise and technology solutions to manage all critical IT service desk functions allowing customers to focus their time and energy to growing their business. Canvas IT solutions and services enable cost reductions and performance improvements to end-user productivity. With Canvas IT Outsourced Service Desk Solutions our customers can scale operations quickly to accommodate rapid growth. At Canvas IT, we know it’s hard to outsource such a critical part of the business, that’s why we make it our mission is to manage our customer’s IT service center as they would, because we understand the importance of providing an exceptional experience with every interaction. Canvas IT is headquartered in Atlanta, GA.

About Cherwell Software

A global leader in IT service management and IT asset management, Cherwell empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell®Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades every time—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend Cherwell to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has offices in Colorado, USA, with global offices in the United Kingdom, Germany and Australia.

Micah Laughlin

Micah Laughlin is the founder of Canvas IT and a leader in technology management services, supporting organizations of all sizes and helping them to thrive in spite of IT challenges and organizational changes. His first-hand experience with Service Desk Outsourcing companies led him to create a better way of doing IT outsourcing, the way he’d want it done. Today his philosophy carries on at Canvas IT as he creates a custom solution for each client just the way they’d want it done. Micah’s service desk management philosophy has supported dozens of growing businesses, adding value to the IT services they provide. Prior to founding Canvas IT, Micah spent more than 24 years managing IT operations – with 18 spent balancing the need for open, flexible systems with the restrictions of the highly-regulated healthcare industry.

Contact Us