AskIT: Troubleshooting Email

Not receiving emails? DeMarcus Brownlee, Service Desk Technical Analyst at CanvasIT shares two, quick troubleshooting tips for a disconnected email account.

  1. Make sure you’re connected to Internet (you need to be online, not offline!).
  2. Make sure your password is correct (regularly update your password for added cyber safety!).


Have a question for the Help Desk? Just #AskIT! See more videos like this on our YouTube page.

Micah Laughlin

Micah Laughlin is the founder of Canvas IT and a leader in technology management services, supporting organizations of all sizes and helping them to thrive in spite of IT challenges and organizational changes. His first-hand experience with Service Desk Outsourcing companies led him to create a better way of doing IT outsourcing, the way he’d want it done. Today his philosophy carries on at Canvas IT as he creates a custom solution for each client just the way they’d want it done. Micah’s service desk management philosophy has supported dozens of growing businesses, adding value to the IT services they provide. Prior to founding Canvas IT, Micah spent more than 24 years managing IT operations – with 18 spent balancing the need for open, flexible systems with the restrictions of the highly-regulated healthcare industry.

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