AskIT: Tier 1 vs Tier 2 Support
Matt Hardeman, Tier 2 Support for CanvasIT joins this edition of AskIT to explain the difference between Tier 1 and Tier 2 Support and how CanvasIT steps in to resolve both types of issues.
Examples of Tier 2 Support include:
- Server outages
- Outlook fails to connect to server
- Any issue beyond general Desktop troubleshooting
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