AskIT: Four Tips for Effective Knowledge Base Articles
Courtney Lurry, Chief Customer Care Giver at CanvasIT shares four tips for effective knowledge base articles on AskIT:
- Keep articles short and to the point. Divide longer articles into sections for easy reading.
- Use action-based titles. End users want to perform a task and search for articles accordingly.
- Clearly outline steps. Using bullet points or numbers makes the article easier to follow.
- Include screenshots. This makes for easy cross-referencing as the reader follows each step.
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